Jacqueline is a Barrister and Solicitor with 10 years experience in general litigation and insurance. Following admission to the bar in 1997, she spent 3 years in private legal practice in New Zealand dealing with a variety of liability claims on behalf of insurers. In 2000 Jacqueline travelled to the UK where she qualified as a solicitor in England & Wales. Jacqueline spent 2 years at a London city law firm and then 5 years at Hiscox dealing with professional indemnity claims and more recently underwriting professional indemnity risks. Jacqueline returned to New Zealand in April 2008 to join Vero Liability. Jacqueline has represented insurers in mediations, has appeared in the District and High Courts and specialises in professional negligence.
Ben has over 20 years underwriting and portfolio management experience in both the New Zealand and London markets. Ben has a degree in economics and in addition to his Board and Management responsibilities is involved in corporate risk underwriting and new product development.
Adrian Tulloch is the Managing Director of Vero Liability bringing more than 27 years underwriting experience to the role having held General Management and Directorial responsibilities with major American and Australian Insurers before his appointment to Vero Liability. Adrian has a reputation for innovation and service and has been responsible for guiding our Company to significant market share since its commencement in August 2001. Adrian's specialties involve the Company's core competencies in professional indemnity and general liability risks and he has a special interest in consumer legal products and reinsurance.
Ian Thompson, QPIB, ACIBA
Market Services Manager & Senior Underwriter
Ian brings over 33 years insurance experience to the team, having held both insurance broking and underwriting roles. In 1989 he began his specialist liability career and has worked in the New Zealand, Australian and Lloyd's of London markets. Ian has previously served on the Insurance Council Liability Committee and Insurance Institute Seminars Committee. One of Ian's responsibilities is the provision of seminars on a variety of liability topics for our clientele. This is facilitated both on a direct basis with brokers, at in-house seminars, and as a seminar presenter for the IBANZ College.
John Swan, BA, LLB, ANZIIF (Fellow), AICLA (Fellow)
General Manager Claims
John is a barrister and solicitor with over 35 years experience in the insurance industry. He was at McElroys in Auckland prior to running his own legal practice. John is also a chartered loss adjuster and ran a loss adjusting business in tandem with his legal practice prior to joining Vero Liability in October 2004. John has represented insurers in all areas of insurance law at mediations and has appeared in the District Court, High Court and Court of Appeal. Although much of his time is spent dealing with claims, part of his time is spent on assisting our clients in areas of risk management. John is a Fellow of the Australian & New Zealand Institute of Insurance & Finance and of the Australasian Institute of Chartered Loss Adjusters.
Ron has more than 20 years insurance experience, having held both broking and underwriting roles before specialising in liability insurance in 1993. As Underwriting Manager Ron co-ordinates the activity of the Company's senior underwriters and in addition to his management responsibilities provides personal service to many of the Company's major business partners.
Andrew has had over 20 years experience in the insurance industry, including 2 years in the United Kingdom. Before joining Vero Liability in 2004, Andrew held Account Executive and Underwriting roles in both property and liability. Andrew is a Senior Associate of ANZIIF.
Ben has more than 18 years' experience in the insurance industry. He worked as a broker in the London market prior to moving to New Zealand in late 2002. He has undertaken a number of Liability underwriting roles in New Zealand. Prior to joining Vero Liability he was the National Liability Underwriter at Vero General. Ben's focus at VL is on SME, large commercial and construction risks.
Mary Rutledge, ANZIIF (Snr Assoc), Dip of Financial Services (Loss Adjusting)
Senior Claims Officer
Mary has worked for 24 years in the insurance industry and has held positions in both Underwriting and Claims. She is a Senior Associate of the ANZIIF and has a Diploma of Financial Services for Loss Adjusting.
Des has over 28 years experience in the insurance industry, specialising in claims for 20 of those years. After working for many NZ insurers, he came to Vero Liability in 2008. Des now concentrates on Public Liability and Statutory Liability claims.
Christine has over 30 years experience in the insurance industry with the latter years being involved with large technical claims for one of NZ's largest insurers. Christine has a passion for general liability claims and also assists with some professional negligence claims and statutory liability Worksafe prosecution claims.
Lisa has over 20 years underwriting experience. She has worked in both New Zealand and Australia, 5 years of which were in the diverse Sydney market. Her experience is predominantly in the area of Directors & Officers Liability insurance (including Initial Public Offering and Prospectus Liability products) for companies of all sizes. Lisa also has experience in underwriting all other classes of liability insurance.
Siobhan is a solicitor with 15 years experience in general litigation and insurance, having been admitted to the bar in June 1995. She spent some 5 years practising in the area of general civil, commercial and criminal litigation at both a small Auckland firm and one of New Zealand’s largest law firms, before moving to a practice specialising in insurance litigation. Siobhan joined Vero Liability in January 2010 and specialises in professional indemnity claims.
Alistair brings over 17 years experience to the team, having held both insurance broking and underwriting roles, specialising in the professional & financial liability lines since 2000. Alistair previously worked as an accountant in London before returning to New Zealand in 1999.
Dan Lowe, ANZIIF (Assoc)
Cyber Specialist & Senior Underwriter
Avy is a Barrister and Solicitor with 29 years experience in general litigation and insurance. Following admission to the bar in the USA in 1986, she spent 5 years defending the City of Chicago in personal injury jury trials. After admission to the New Zealand bar in 1990, she worked in a private legal practice in the provinces dealing with a variety of commercial litigation cases, including insurance claims. In 1993, Avy joined the specialist insurance litigation firm McElroys, where in her 8 years there represented insurers in mediations, appeared in the District and High Courts and the Court of Appeal, specialising in professional negligence. In 2001 she joined Tower Insurance’s in house legal team handling domestic claims. In 2007 she became Tower Insurance’s Corporate Counsel. In March 2012, for a hiatus from the practice of law, she joined Vero Insurance’s Christchurch Earthquake claims team, handling complex primarily Commercial and some challenging residential claims until joining Vero Liability in January 2015.
Mance Chan, BSc, MBioEnt (Hons)
Business Systems Manager
Caroline has over 20 years experience in the General and Professional Liability area and brings both claims and underwriting experience to her role. She has the responsbility of working with many of the Company's brokers on both larger and more routine risks.
Matt is a Barrister and Solicitor with 15 years experience in general litigation and insurance. Following admission to the bar in 1997, he spent 5 years in private legal practice in New Zealand dealing with a variety of liability claims on behalf of insurers. In 2002 Matt travelled overseas and after qualifying as a solicitor in England & Wales, Matt spent the next 4 years dealing with professional indemnity claims with The St Paul Insurance Company in London. Matt returned to New Zealand at the end of 2006 to join Vero Liability. Matt has represented insurers in mediations, has appeared in the District and High Court and specialises in professional negligence.
Heather joined Vero Liability in July 2005 as a Senior Underwriter and brings over 20 years insurance experience to the role in both General Commercial insurance and since 1990 in Liability Insurance, working for both American and Swiss Insurers. Heather serves on the Insurance Council Liability Committee. Her experience is predominantly in the area of Construction Liability and Public Liability insurance for companies of all sizes, and her expertise in this area brings an extra dimension to our team’s skillbase.
Tony Clark, BA, LLB (Hons), M Jur (Dist)
Senior Claims Solicitor
Tony is a barrister and solicitor with extensive experience in general civil litigation and insurance, gained over a twenty year period. Prior to joining Vero Liability in February 2018, Tony was with McElroys, a well-regarded boutique insurance law firm, for 12 years, providing indemnity and liability advice to insurers on a wide range of claims, including product liability, public liability, professional indemnity (engineers, and architects) and subrogated recoveries, with a particular focus on construction disputes and major fire claims. Tony has appeared in both the District Court and High Court, and has considerable experience with alternative dispute resolution, representing clients at both private mediations and judicial settlement conferences. Tony specialises in public liability claims.
Natalie has been in insurance for the past 17 years doing various roles within the broking and underwriting industries looking at all lines. The last 2 and a half years have been focused on Liability Underwriting mainly handling the SME business.