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At VL we believe that a stitch in time saves nine.

It's an old fashioned attitude but through experience we know that the sooner we can deal with a problem, the better the outcome will be.

That is why on all of our policies we require that claims or circumstances that may give rise to a claim are notified to us as soon as possible.

Claims can range from simple to complex cases, however our approach is always to:

  • Get the facts and work with policyholders and their brokers to find a strategy for resolution;
  • Try to preserve your reputation;
  • Engage quality experts to help establish facts to either defend, settle or quantify claims;
  • Employ experienced lawyers to defend claims that need defending; and
  • Settle claims early where our policyholders are liable.

Notification Procedure

Policyholders should immediately report to our office (either directly or through your broker) the existence of any of the following:

  • Claims - this includes any legal proceedings and/or allegations of wrongdoing or demands for compensation.
  • Circumstances that may give rise to a claim including mistakes, errors or problems that may give rise to a claim.

Information Required

Policyholders should provide:

  • A fully completed and signed Claim Notification Form either initially or soon after the initial notification
  • All information and documentation required to manage and understand the claim.

The Importance of Notification

  • Notification should be given irrespective of the perceived merit of any actual or potential claim or the amount at issue.
  • Under no circumstances should liability be admitted or any offer of settlement made without our prior written consent.
  • Any costs (legal and other) should not be incurred without first obtaining our prior written consent.
  • VL is skilled at managing legal issues, but to give policyholders the best possible service we need to be involved early.