Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

Claims Overview

At VL we believe that a stitch in time saves nine.

It's an old fashioned attitude but through experience we know that the sooner we can deal with a problem, the better it will be.

That is why on all of our policies we require that claims or circumstances that may give rise to a claim are notified to us as soon as possible.

In any claim situation we like to get to grips with the issues and work towards an early resolution as quickly as possible. Claims can range from simple to complex cases, however our approach is always to:

  • Get the facts and work with policyholders and their brokers to find a strategy for resolution;
  • Try to preserve your reputation;
  • Engage quality experts to help establish facts to either defend, settle or quantify claims;
  • Employ experienced lawyers to defend claims that need defending; and
  • Settle claims early where our policyholders are liable.

At VL we are passionate about the law and liability claims. Our underwriting and claims teams are New Zealand based and all claims are dealt with in New Zealand.

Our claims and underwriting teams take pride in ensuring that our insurance promises are kept.