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Notification Procedure

Claims notification requirements for policyholders will differ slightly according to the type of liability policy issued.

Your insurance broker will have provided you with the relevant policy documentation and should be able to explain the specific requirements to you more fully.


Policyholders should immediately report to our office (either directly or through your broker) the existence of any of the following:

  • Claims - this includes any legal proceedings and/or allegations of wrongdoing or demands for compensation.
  • Circumstances that may give rise to a claim including mistakes, errors or problems that may give rise to a claim.


Information Required

Policyholders should provide:

  • A fully completed and signed Claim Notification Form either initially or soon after the initial notification
  • All information and documentation required to manage and understand the claim.


The Importance of Notification

  • Notification should be given irrespective of the perceived merit of any actual or potential claim or the amount at issue.
  • Under no circumstances should liability be admitted or any offer of settlement made without our prior written consent.
  • Any costs (legal and other) should not be incurred without first obtaining our prior written consent.
  • VL is skilled at managing legal issues, but to give policyholders the best possible service we need to be involved early.