The VL Way

Our vision, mission and values set expectations for our stakeholders, our staff and our customers. Our vision tells us where we want to be, our mission gives us our purpose and our values define our behaviour. Collectively, these help us build our culture. They tell what is important, focus our direction and guide our activity.

    Vision
    To be the best liability and litigation insurance company in New Zealand and the insurer of choice

    Mission
    To provide quality liability insurance and claims management services to New Zealanders which are valued by customers and meet the needs of stakeholders

    Values
    Integrity, Customer Focus, Excellence, Expertise

    A Focus on Excellence - Supporting our plans for a sustainable and competitive business.

    Over the past 6 years, Vero Liability has built a successful business, consistently exceeding expectations and targets. Our focus on business excellence and continuous improvement has become part of our culture and has enabled us to deliver excellent results, attract and retain top people and maintain significant competitive advantage in a market which presents continual challenge.

    Our business excellence programme is based on the Baldrige framework for Performance Excellence. This internationally calibrated framework enables us to align and focus all our business activities and understand their impact on our performance.

    In New Zealand, the Baldrige Framework is supported through the New Zealand Business Excellence Foundation (NZBEF) and the awards process is a rigorous evaluation against all criteria within the framework. In 2007 Vero Liability achieved a Silver Award, consolidating it's position as a top performing company in New Zealand and positioning us close to World Class.