Your insurance broker will have provided you with the relevant policy document and should be able to explain the specific requirements to you more fully.

Notification

Policyholders should immediately report to our office (either directly or through your broker) the existence of any of the following:

• Claims - this includes any legal proceedings and/or allegations of wrongdoing coupled with a demand for compensation.
• Complaints - this includes allegations of incompetence, poor performance or expressions of dissatisfaction, as well as complaints lodged with any professional body or association.
• Circumstances that might give rise to a claim - this includes any mistake, error or problem that the policyholder ought to reasonably identify as possibly giving rise to a subsequent claim.

• A fully completed and signed Claim Notification Form
• A detailed chronological description of the background events giving rise to the claim, complaint or circumstance.
• Copies of all underlying correspondence and documentation. This includes legal proceedings, summonses, letters of demand, "hold liable" letters and expert reports etc.

• Notification should be given irrespective of the perceived merit of any actual or potential claim or the quantum at issue.
• Under no circumstances should liability be admitted or any offer of settlement made without prior written approval.