It is where the value of the relationship between insurer and policyholder is properly measured. And it is why many policyholders have already elected to put their trust in the hands of a liability specialist with a track record of delivering on promises.
The key features of Vero Liability’s claims philosophy include:

• Assessing liability and devising a strategy for early resolution of the claim. If our policyholder is liable to make good a loss, we will strive to settle the claim economically and confidentially.

• Preservation of our policyholder’s reputation through the forceful defence of unmeritorious claims. We recognise that reputation is paramount for many of our customers, especially those practising within the professions.

• ‘Over delivering’ on legal firepower by instructing exceptional litigation lawyers to protect the shared interests of our policyholders and us.

• Proactive claims management. Early intervention improves opportunities to limit the adverse consequences flowing from a problem issue or claim.

• Working in harmony with our policyholders. There may be related issues running parallel to the defence of a claim that need to be dealt with harmoniously. This might be a competency process concerning the employee or perhaps a formal investigation by a professional body or government agency.

• Promoting early resolution of claims through Alternative Dispute Resolution processes – particularly Mediation.